Privacy Policy

At SunriseBird Community Care, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, manage, and protect your personal information when you interact with our website, accessible at https://sunrisebirdcommunitycare.com.au. By using the Site, you agree to the practices described in this Policy, which should be read in conjunction with our Terms and Conditions.

1. Acknowledgement and Consent

By accessing or using the Site, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy.

2. Definition of Personal Information

“Personal Information” refers to any information or opinion—whether true or not, and whether recorded in a material form or not—that can reasonably identify an individual. This includes, but is not limited to, your name, contact details, and other identifiable data. Information that has been de-identified or anonymised to the extent that you are no longer identifiable is not considered personal information under this Policy.

3. Information We Collect

Personal Information:

• Full name
• Email address
• Contact number

Non-Personal Information (automatically collected):

• IP address
• Browser type and version
• Device details

Pages visited, session duration, and referral sources This non-personal data assists us in analysing trends, administering the Site, and improving user experience.

4. Collection Methods

We collect information through:

• Direct inputs via contact forms or email.
• Voluntary subscriptions (e.g., newsletters).
• Automated technologies such as cookies, web beacons, and analytics tools.

Cookie Management: You can control or disable cookies via your browser settings. Cookies do not access personal information unless explicitly provided by you.

5. Purpose of Collection

Your information is collected to:

• Deliver and enhance our services.
• Respond to your enquiries and feedback.
• Send newsletters and updates (with opt-out options).
• Comply with legal obligations.
We may engage third-party service providers to assist in service delivery. These providers are contractually required to comply with confidentiality obligations and the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

6. Access and Correction

In accordance with APPs 12 and 13, you may:
• Request corrections to inaccurate, incomplete, or outdated information.
• Requests will be handled promptly and respectfully. Contact details are provided below.

7. Privacy Concerns and Complaints

We take privacy concerns seriously. If you believe your privacy rights have been breached or wish to lodge a complaint, please contact us.

8. Overseas Disclosure

While we primarily store and process data within Australia, there may be circumstances where data is disclosed to overseas service providers. In such cases, we take reasonable steps to ensure these parties adhere to privacy standards equivalent to those under Australian law.

9. Contact Information

For any enquiries about this Privacy Policy or to request access to or correction of your personal information, please contact: SunriseBird Community Care